In order to expedite the RMA process, please follow these guidelines:
1) A valid serial number must be given in order to qualify for a return.
2) A 15% restocking fee will apply to good parts returned at the discretion of management.
3) For faster processing, please clearly mark the package as an RMA. Once the package has been shipped, e-mail the tracking number along with the RMA number on the subject line to firstname.lastname@example.org in order to guarantee a timely credit/replacement.
4)*An RMA Authorization does not mean that credit or replacement is approved. Credit and/or replacement will be approved after parts are received and have been inspected and serial numbers matched. Please be aware that RMAs are processed as soon as possible, however, it may take up to 10 business days from the date we receive the item for credit or replacement to be issued. All Parts Have a 90 Day warranty from the Date of Invoice.
5) RMAs for DOA (dead on arrival) parts must be submitted within 10 business day of delivery in order to qualify for credit.